KHABBAB YAHYA MITHA

Retail Sales Associate

Shuwaikh, KW.

About

Dynamic Retail Sales Associate with a proven track record in fast-paced retail and e-commerce environments, including Talabat Mart and Jio Mart. Expert in optimizing store operations, managing inventory, and delivering exceptional customer service, consistently driving sales growth and enhancing customer satisfaction. Eager to leverage strong product knowledge in electronics and appliances to contribute to an outstanding customer experience at leading retail organizations like X-cite.

Work

Talabat Mart

|

Store Operations Team Lead

Qurain, Kuwait, Kuwait

→

Summary

Led store operations and a team of front-line associates, ensuring seamless stock management, fast order fulfillment, and high customer satisfaction.

Highlights

Directed a front-line team of retail associates, significantly improving operational speed and order accuracy across fulfillment processes.

Ensured absolute product freshness and appeal by meticulously monitoring quality, verifying dates, and maintaining pristine stock arrangements.

Streamlined customer order processing by utilizing advanced handheld systems and digital inventories, significantly cutting turnaround times.

Resolved order discrepancies and customer service issues rapidly, contributing to high customer retention and satisfaction scores.

Developed and delivered comprehensive training for new staff on product locations, store systems, and customer-first service standards, improving team efficiency.

Nour Local Grocery & Retail Shop

|

Sales & Retail Associate

Shuwaikh, Kuwait, Kuwait

→

Summary

Managed daily customer service, counter sales, and inventory operations for a busy neighborhood retail shop, ensuring efficient transactions and organized stock.

Highlights

Enhanced customer satisfaction by providing personalized product suggestions and efficiently completing transactions for local clientele.

Maintained an inviting and neat shopping environment by meticulously organizing retail displays, shelves, and checkout areas.

Ensured optimal stock levels and accuracy by supervising incoming deliveries, verifying counts, and replenishing local store inventories.

Gulf Store جلف ستور

|

Mobile & Accessories Salesman

Kuwait City, Kuwait, Kuwait

→

Summary

Sold mobile phones and accessories, providing customer assistance and managing in-shop operations.

Highlights

Assisted customers with product selection and explained features of mobile phones and accessories, driving sales.

Managed in-store inventory and ensured attractive display of merchandise to enhance customer experience.

Processed sales transactions and handled customer inquiries, contributing to efficient shop operations.

Talabat Mart

|

Senior Store Picker

Qurain, Kuwait, Kuwait

→

Summary

Efficiently picked and prepared customer orders in a fast-paced retail environment, ensuring accuracy and timeliness.

Highlights

Accurately picked and packed customer orders, maintaining high standards for product integrity and delivery speed.

Utilized handheld devices to manage inventory and fulfill orders, contributing to efficient store operations.

Collaborated with team members to ensure smooth workflow and meet daily order fulfillment targets.

Jio Mart (Reliance Retail)

|

Retail & E-Commerce Associate

Vadodara, Gujarat, India

→

Summary

Supported a massive customer base by assisting in high-volume retail order fulfillment, inventory sorting, and stringent quality control.

Highlights

Efficiently prepared high-volume retail and e-commerce orders, ensuring product safety, quality, and prompt dispatch for customer satisfaction.

Optimized stock retrieval for customer delivery by meticulously organizing store stock zones, including electronics, consumer goods, and apparel.

Expedited delivery times and resolved tracking issues through effective collaboration with shipping and customer service departments.

Reduced inventory system discrepancies by leveraging handheld order systems for real-time updates.

Maximized customer satisfaction by upholding strict retail safety, packaging, and presentation standards for all orders.

Education

Aamena highschool

Panpur, Gujarat, India
Highschool General Studies

Ebrahim Bawany Industrial Training Institute

Vadodara, Gujarat, India
→
Certificate CNC Programming

Languages

English

Arabic

Skills

Retail Sales & Customer Relations

Customer Consultation, Active Listening, Product Recommendations, Upselling & Cross-selling, Customer Satisfaction, Handling Inquiries, Problem Solving.

Store Merchandising & Operations

Showroom Merchandising, Stock Replenishment, Visual Displays, Shelf Organization, Inventory Auditing, Loss Prevention, Stock Rotation.

Sales & Inventory Systems

Point of Sale (POS) Systems, Barcode Scanners, Retail Billing, Inventory Tracking Databases, Microsoft Excel, Order Management Software.

Customer Service & Communication

Bilingual (English & Arabic), Active Listening, Customer Care, Team Collaboration, Conflict Resolution, Punctuality, Sales Goals Achievement.

Product Knowledge & Demonstrations

Consumer Electronics, Smartphones & Gadgets, Home Appliances, Feature & Benefit Selling, Product Demonstrations, Explaining Technical Specifications.