Talabat Mart
|Store Operations Team Lead
Qurain, Kuwait, Kuwait
Summary
Led store operations and a team of front-line associates, ensuring seamless stock management, fast order fulfillment, and high customer satisfaction.
Highlights
Directed a front-line team of retail associates, significantly improving operational speed and order accuracy across fulfillment processes.
Ensured absolute product freshness and appeal by meticulously monitoring quality, verifying dates, and maintaining pristine stock arrangements.
Streamlined customer order processing by utilizing advanced handheld systems and digital inventories, significantly cutting turnaround times.
Resolved order discrepancies and customer service issues rapidly, contributing to high customer retention and satisfaction scores.
Developed and delivered comprehensive training for new staff on product locations, store systems, and customer-first service standards, improving team efficiency.